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Got Questions ?

Find answers to our most common questions.

What is HarborMarkt ?
Harbormarkt is your online store for high-quality food essentials, snacks, drinks, and pantry staples sourced from trusted suppliers.
How can i place an order ?
Simply browse our categories, add items to your cart, and complete checkout. You can track your order after purchase.
Can I modify or cancel my order ?
Orders can be modified or canceled within a short window after purchase. Please contact our support team as soon as possible.
Can I return or exchange products ?
We accept returns on damaged or incorrect items. Please contact our support team within 48 hours of delivery to process a return.
Are there any order limits?
Some items may have quantity limits, especially during promotions or for perishable products.
How can I know if an item is in stock?
Each product page shows current stock availability. Out-of-stock items will be clearly labeled.
Can I schedule my order for a later delivery date?
Yes, during checkout you can select a preferred delivery date if available.
Can I cancel my order after placing it?
Orders can only be canceled before they are processed. Contact support immediately if you need to cancel.
Can I add items to an existing order?
Once an order is placed, adding items is only possible if the order hasn’t been processed. Contact support for help.
Which areas do you deliver to?
We deliver mainly across Europe and surrounding regions. Availability may vary depending on your country.
How long does delivery take?
Most orders are delivered within 7–14 business days, depending on your location.
Do you charge for delivery?
Delivery fees vary based on your location and order size. You’ll see the exact cost during checkout.
Can I track my delivery?
Yes, tracking information is provided once your order is dispatched so you can follow your package.
What happens if I’m not home during delivery?
The delivery team will attempt to contact you to arrange a convenient time or leave the items at a safe location if possible.
What payment methods do you accept?
We accept debit/credit cards, bank transfers, and other online payment options available at checkout.
Is my payment secure?
Yes, all payments are processed through secure gateways with encryption to protect your information.
Can I use promo codes or vouchers?
Yes, enter your promo code at checkout to apply discounts.
Do prices include taxes?
All displayed prices include applicable taxes unless stated otherwise.
Why was my payment declined?
Payments may be declined due to card issues, insufficient funds, or gateway errors. Contact your bank or our support team for help.
What is your return policy?
Returns are accepted for damaged or incorrect items. Contact support within 48 hours of delivery.
How do I request a refund?
Email or contact our support team with your order details to start the refund process.
How long does it take to get a refund?
Refunds are usually processed within 5–7 business days after approval.
Can I exchange an item instead of returning it?
Yes, exchanges are possible if the item is available in stock.
Are perishable items refundable?
Perishable items can only be returned if they arrive damaged or spoiled.
Do I need an account to place an order?
No, you can checkout as a guest, but creating an account allows faster checkout and order tracking.
How do I create an account?
Click “Sign Up” on the website and fill in your details.
I forgot my password. What should I do?
Use the “Forgot Password” link to reset your password via email.
How do I update my account details?
Log in to your account dashboard and edit your personal information.
Can I subscribe to newsletters or promotions?
Yes, sign up on the website to receive updates, promotions, and new product announcements.
Where do you source your products from?
All our products are sourced from trusted suppliers to ensure quality, freshness, and authenticity.
Are your products safe and hygienic?
Yes, we follow strict quality control and hygiene standards for all items.
How do I know a product is fresh?
Fresh items are clearly labeled with packaging dates, and we use reliable suppliers to ensure freshness.
Can I request special products or ingredients?
We may be able to source certain items on request. Contact our support team for assistance.
Are your meats and seafood ethically sourced?
Yes, we prioritize suppliers who follow ethical and safe practices.
Do you offer promo codes or vouchers?
Yes, enter any valid promo code at checkout to receive discounts.
Are there seasonal or holiday promotions?
Yes, we offer special promotions throughout the year, especially during holidays and festive seasons.
Can I use multiple promo codes at once?
No, only one promo code can be applied per order.
How do I know about upcoming promotions?
Subscribe to our newsletter or follow us on social media to stay updated on offers.
Do promotions apply to all products?
Some promotions are limited to specific items or categories; check the terms of each offer.

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